Terms and Conditions

Man and Van Roehampton Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Roehampton provides transport, moving and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

Definitions

In these Terms and Conditions, the following words have the meanings set out below.

We, us, our refers to Man and Van Roehampton, the provider of moving and related services.

You, your refers to the customer who requests or receives services from us, including any person acting on your behalf.

Services means any man and van, removal, loading, unloading, packing, transportation, delivery, collection, or related services we agree to provide.

Goods means the items and property that you ask us to move, carry, or otherwise handle.

Job means the specific booking or instruction for services on particular dates and times.

Scope of Services

We provide man and van and removal services for domestic and commercial customers, including collection, loading, transport, unloading and related assistance. The exact scope of each Job will be as agreed at the time of booking based on the information you provide regarding the nature of the move, the volume of Goods, access conditions and any special requirements.

Unless expressly agreed in writing in advance, our Services do not include:

Disconnecting, reconnecting, dismantling or reassembling appliances or fixtures requiring specialist knowledge or qualifications, such as gas appliances, electrical fittings or plumbing works.

Removal of doors, windows, banisters or structural alterations to the property.

Transport of prohibited, dangerous or illegal items, including but not limited to explosives, flammable liquids, chemicals, firearms or stolen goods.

Storage of Goods, except where separately and expressly agreed.

Booking Process

You may request a quotation or make a booking by phone, online form or in person, subject to our availability. Any quotation is based on the information you provide, including addresses, dates, times, access conditions, parking arrangements, and the list or estimated volume and weight of Goods.

Your booking is not confirmed until we have acknowledged acceptance of your request and provided confirmation of the date, time window, charges and any special conditions. We may refuse or cancel a booking at our discretion where we consider the Job unsafe, unlawful, impractical or beyond our capacity.

You are responsible for ensuring that all information supplied at the time of booking is complete and accurate. If your circumstances change, you must inform us as soon as possible. Changes to the Job, such as additional Goods, changes of address, revised time slots or poor access may result in additional charges or require the Job to be rescheduled.

Access, Parking and Your Responsibilities

You must ensure that adequate access and parking are available at both collection and delivery locations. This includes any necessary permits, consents or authorisations from local authorities or property managers. Time lost due to unsuitable or restricted access, or due to parking issues, may be charged as waiting time at our prevailing hourly rate.

You are responsible for:

Ensuring that Goods are ready for transport at the agreed time, properly packed, labelled and secured unless packing has been agreed as part of our Services.

Protecting floors, walls and fittings where you have particular concerns about damage.

Supervising the loading and unloading of Goods if you wish to prioritise or identify specific items, particularly fragile or high-value Goods.

Checking the condition and quantity of Goods upon completion of the Job and raising any immediate concerns before our team leaves the site, where reasonably possible.

Booking Times and Delays

We will use reasonable efforts to attend at the agreed time. However, attendance times are estimates and not guaranteed, as delays can arise due to traffic, weather, earlier Jobs over-running, accidents or other circumstances beyond our reasonable control.

If we expect a significant delay, we will aim to notify you as soon as reasonably practicable. In such cases, we will work with you to complete the Job later that day or on an alternative date. We are not liable for indirect or consequential losses arising from delays, such as missed appointments, penalties, loss of income or inconvenience.

Payments and Pricing

Our charges may be based on an hourly rate, a fixed quote, or a combination of both, as confirmed at the time of booking. Our pricing normally reflects factors such as the size of vehicle, number of porters, travel distance, time required, and any special handling needs.

Unless otherwise agreed in writing:

Payment is due in full upon completion of the Job on the day of service.

We may require a deposit or prepayment to secure your booking, particularly for larger or longer-distance Jobs.

Waiting time, additional labour, extra journeys, or extended hours beyond the agreed service will be charged at our prevailing rates.

All prices are quoted in pounds sterling. If VAT or other applicable taxes are chargeable, they will be added at the prevailing rate unless already included in the quoted price.

We reserve the right to adjust our rates from time to time. Any rate change will not affect confirmed bookings where a fixed price has been agreed, unless the scope of the Job changes.

Cancellations and Amendments

You may cancel or amend your booking by giving us reasonable notice. Because we reserve time slots, vehicles and personnel specifically for your Job, cancellation charges may apply as follows unless otherwise stated in your booking confirmation.

If you cancel more than 48 hours before the scheduled start time, no cancellation fee will normally apply, and any deposit paid may be refunded or held as credit at our discretion.

If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of any deposit and may charge a cancellation fee of up to 50 percent of the estimated Job value.

If you cancel within 24 hours of the scheduled start time or fail to be present at the agreed time and place without prior notice, we reserve the right to charge up to 100 percent of the estimated Job value.

Amendments such as change of date, time or location are subject to availability and may incur additional charges if they affect travel time, staffing or duration.

Your Goods and Packing

You are responsible for ensuring that Goods are suitably packed and protected for transport, unless we have specifically agreed to provide packing services. Fragile items such as glassware, ceramics, electronic equipment, artwork and mirrors should be individually wrapped and cushioned in appropriate boxes or containers.

You must notify us in advance of any items of unusual size, weight or value, and of any particularly delicate, antique or irreplaceable items. We may refuse to move such items if we consider that it is unsafe or if appropriate packing and handling measures are not in place.

We do not accept responsibility for damage to Goods that are not adequately packed or where cartons are overloaded, unsealed or structurally weak, or where we have advised that additional packing is required and this has been declined.

Excluded and Restricted Items

The following items must not be included in the Goods without our prior written consent: cash, jewellery, watches, precious metals, securities, important documents, passports, deeds, personal data records, or items of high sentimental value.

We will not knowingly transport dangerous, illegal or prohibited items, including but not limited to explosives, flammable liquids, compressed gases, corrosive substances, firearms and ammunition, or items liable to cause contamination or infestation. You are responsible for ensuring that no such items are presented for transport. If such items are discovered during a Job, we may suspend or terminate the Services and you may be liable for any resulting loss, damage, fines or costs.

Liability and Limitations

We will exercise reasonable care and skill in providing our Services. Our liability for loss of or damage to Goods, or for delay or failure in providing the Services, is subject to the limitations set out in these Terms and Conditions.

We are not liable for:

Loss or damage arising from faulty or insecure packing carried out by you or by third parties engaged by you.

Damage to the internal workings of electrical items, appliances or mechanical devices where there is no visible external damage.

Wear and tear, gradual deterioration, cleaning, repair or restoration of Goods.

Loss or damage arising from atmospheric or climatic conditions such as damp, mould, rust, or changes in temperature.

Indirect or consequential loss, including loss of profit, income, business, goodwill, anticipated savings or opportunity.

Our total liability for any Job, whether arising in contract, tort including negligence, or otherwise, is limited to a reasonable sum having regard to the value of the Goods being moved and the charges paid for the Services, subject to any higher cover that we have expressly agreed with you in writing.

You must notify us in writing of any claim for loss or damage as soon as reasonably possible and in any event within seven days of completion of the Job, giving sufficient details to enable us to investigate. We may inspect the Goods and the locations involved before any remedial work or disposal takes place.

Damage to Property

We will take reasonable care to avoid damage to property when carrying out the Services. However, minor marks, scuffs or scratches to walls, floors, staircases or doorframes can occur when moving bulky or heavy items. You should take reasonable steps to protect vulnerable surfaces before work begins.

We are not responsible for damage to property where access is restricted, where Goods must be moved in a way that involves particular difficulty, or where you insist that we proceed despite advice that there is a risk of damage. In such cases, we may ask you to confirm your instructions before continuing.

Waste, Disposal and Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will not remove household refuse, hazardous waste or items that require specialist disposal unless this has been specifically agreed and is compliant with regulatory requirements.

If we agree to remove unwanted items, you warrant that you have the right to dispose of them and that they do not fall into any restricted or hazardous category. Additional charges may apply for disposal, and these will be confirmed before such services are carried out where practicable.

We reserve the right to refuse to carry or dispose of any items if we consider that doing so would breach legal, safety or environmental rules. If we discover that you have presented prohibited waste or hazardous materials, you will be responsible for any costs incurred in making the items safe and compliant, including any fees, penalties or charges imposed by third parties or authorities.

Insurance

We maintain insurance policies appropriate to our business as required by law. These policies may provide cover for our liability in respect of loss of or damage to Goods during transit, subject to policy terms, conditions, exclusions and limits.

It is your responsibility to arrange additional insurance for your Goods if you require wider or higher levels of cover than those provided under our standard arrangements. We do not provide or advise on insurance products for customers.

Events Beyond Our Control

We are not liable for any delay or failure to perform any part of the Services where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, public disturbances, acts of terrorism, or acts of public authorities.

Where such events occur, we will use reasonable efforts to minimise disruption and to rearrange or complete the Services as soon as reasonably practicable.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise your concerns with our team as soon as possible so that we have the opportunity to address the issue. For more formal complaints, you should contact us in writing with full details of the Job, the nature of the complaint, and any supporting information.

We will investigate complaints in a fair and timely manner and will aim to respond with our findings and any proposed resolution. Nothing in this section affects your statutory rights.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices or applicable laws. The version in force at the time of your booking will apply to that Job unless you agree to a later version in writing.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions, together with any written booking confirmation, quotation or additional terms agreed in writing, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.



  • Don’t let moving
    Don’t let moving
    day get you down!
    Call our experts who really care!
    BOOK NOW

Unbeatable Prices for Quality Man and Van Roehampton Services

Discover all your removal solutions with one amazing man with van company in Roehampton. Our prices will not be beaten and whether you require a high standard of packaging, a man and van, or simply wish to hire one of our removal vehicles our prices will always remain low. The quality of service is the highest around, which explains why so many people turn to us to help them move to their new homes and offices in SW15. Move with the best: move with us. Call our team of experts to find out more.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Roehampton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 9 Dover Park Dr
Postal code: SW15 5BT
City: London
Country: United Kingdom

Latitude: 51.4550340 Longitude: -0.2348540
E-mail:
[email protected]

Web:
Description: Our man and van removal services in Roehampton SW15 are proven to be the best in the area! Call us right now and hire our experts to help you move!
Back To Top