Privacy Policy

Man and Van Roehampton Privacy Policy

This Privacy Policy explains how Man and Van Roehampton collects, uses, stores and shares personal data about its customers. It applies to all Man and Van Roehampton customers within our service area and to anyone who makes an enquiry about our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in line with the UK General Data Protection Regulation and the Data Protection Act.

Scope of this Privacy Policy

This Privacy Policy applies to all individuals who contact Man and Van Roehampton, request a quote, make a booking, use our removal, man and van or related services, or otherwise interact with us as a customer or prospective customer in our operating area.

By providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We only collect personal data that is relevant to arranging and delivering our services. The categories of data we may collect include:

Identification and contact details such as full name, home address, collection and delivery addresses, billing address, and contact details such as mobile number or landline number that you decide to provide to us. We may also collect job title or company name where a business is arranging the service.

Service and booking information such as the requested date and time of your move, details of the properties involved, access information, parking requirements, inventory or description of items to be moved, distance between locations and any special instructions you provide.

Communication records such as notes of your enquiries, quotes we provide, messages or feedback you send us, and records of any complaints or follow up correspondence.

Payment related information such as the amount charged, payment method and confirmation of payment status. We do not store full card details where a third party payment processor is used. Where bank transfer is used, we may see account names and references as part of our bank records.

Technical and usage information where relevant, such as the date and time you visited our website, basic device or browser information, the pages visited and how you interact with the site, typically collected through standard logs and similar technologies.

How we collect personal data

We collect personal data directly from you when you contact us by phone, through enquiry forms, through messaging services, in person or when you confirm a booking. We may also receive limited information indirectly where another person arranges a service on your behalf, for example a family member or employer, who provides your details so we can complete the job.

Where we use third party platforms to receive enquiries or bookings, we collect information that you choose to submit through those platforms, in line with this Privacy Policy and the platforms own privacy terms.

Lawful basis for processing

We only process your personal data when we have a valid legal basis under data protection law. The main lawful bases we rely on are:

Contract. We process personal data when it is necessary to take steps at your request before entering into a contract, for example providing a quote, and when it is necessary to perform a contract for removal or man and van services that you have booked.

Legal obligation. We may process and retain certain records when we are required to do so under tax laws, accounting rules or other legal obligations.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This can include managing bookings, improving our services, maintaining security, preventing fraud and handling customer queries and complaints.

Consent. In limited cases we may ask for your consent, for example to send certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us.

Purposes for which we use personal data

We use your personal data for the following purposes:

To respond to your enquiries, provide quotes and discuss your requirements.

To create and manage bookings, plan routes, allocate vehicles and staff and deliver the services you have requested.

To communicate with you about your booking, including confirmations, changes, cancellations, and service related updates.

To process payments, handle invoices, manage accounts and maintain accurate financial and business records.

To improve our services, for example by analysing common enquiries or feedback.

To manage and resolve complaints, disputes or claims.

To comply with legal and regulatory requirements and cooperate with lawful requests from public authorities where necessary.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the operation of our business and performance of our services. These third parties act as data processors and handle your data on our instructions.

Typical categories of processors may include providers of customer management or booking systems, payment processing services that handle card or online payments, accounting and invoicing platforms used to maintain our financial records, information technology and hosting providers that store data and keep systems secure, and professional advisers such as accountants or legal advisers where required.

We only engage processors that provide sufficient guarantees to implement appropriate technical and organisational measures to meet the requirements of data protection law. They are not permitted to use your personal data for their own purposes.

Data retention and storage

We keep personal data only for as long as is necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.

In general, enquiry and booking information is kept for a period that allows us to manage your service, deal with follow up questions and handle any potential disputes. Financial and invoicing records are typically retained for several years in line with applicable tax and accounting rules.

When data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you. Retention periods may vary depending on the type of record, the nature of the service and our legal obligations.

International transfers

Our core services are operated within the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Roehampton customers in our service area, subject to certain legal conditions and exemptions.

Right of access. You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose and we have no overriding lawful basis to keep it.

Right to restriction. You can ask us to restrict processing of your data in certain situations, such as while we verify its accuracy or consider an objection.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a commonly used format and to request that it is transferred to another controller where technically feasible.

Right to object. You can object to processing that is based on our legitimate interests, including any direct marketing activity, and we will stop unless we have compelling legitimate grounds to continue or we need to keep data for legal reasons.

Rights in relation to automated decision making. We do not carry out automated decision making or profiling that has legal or similarly significant effects on you.

You can exercise your rights by contacting us and providing enough information to identify yourself and your relationship with us. We may need to verify your identity before responding. We aim to respond within the time limits set by law.

Security of your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These measures may include access controls, secure storage, staff guidance and regular review of our practices. While no method of transmission or storage is completely secure, we work to ensure that the level of security is appropriate to the nature of the data and the risks involved.

Children

Our services are not directed at children and we do not knowingly collect personal data from individuals under the age of 18 except where a parent or guardian provides information as part of arranging a service. If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can delete the information where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we handle personal data. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.



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Unbeatable Prices for Quality Man and Van Roehampton Services

Discover all your removal solutions with one amazing man with van company in Roehampton. Our prices will not be beaten and whether you require a high standard of packaging, a man and van, or simply wish to hire one of our removal vehicles our prices will always remain low. The quality of service is the highest around, which explains why so many people turn to us to help them move to their new homes and offices in SW15. Move with the best: move with us. Call our team of experts to find out more.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Roehampton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 9 Dover Park Dr
Postal code: SW15 5BT
City: London
Country: United Kingdom

Latitude: 51.4550340 Longitude: -0.2348540
E-mail:
[email protected]

Web:
Description: Our man and van removal services in Roehampton SW15 are proven to be the best in the area! Call us right now and hire our experts to help you move!
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