Terms and Conditions for Man And Van Roehampton
These Terms and Conditions set out the basis on which Man And Van Roehampton provides moving, transport, collection, delivery, loading, unloading, and related services. By requesting a booking, confirming a quote, or allowing our team to start work, the customer agrees to these terms. They are designed to make the service clear, fair, and efficient for both sides. They apply to domestic and commercial customers unless we agree otherwise in writing.
In these terms, “we,” “us,” and “our” refer to the service provider, and “you” or “the customer” means the person, business, or organisation arranging the work. A booking may cover a single item move, part-load transport, same-day delivery, dismantling, packing support, clearances, or a larger removal. Any special requirements should be disclosed before the booking is accepted so that the service can be planned properly.
We aim to provide a reliable man and van service in Roehampton, but the scope of the work is always limited to what has been agreed in the booking. If the requested service changes after confirmation, we may revise the price, timing, vehicle size, crew size, or other terms. Any such changes may depend on availability and may require a new quote or written approval.
The booking process usually begins with an enquiry containing the collection and delivery details, the type and quantity of items, access information, and any time restrictions. Based on the information provided, we may offer an estimate or a fixed quotation. Quotations are normally based on the accuracy of the information you supply, including floor level, parking, item weight, fragile goods, and whether carrying equipment or additional labour is needed.
A booking is only confirmed once we have accepted your request and, where required, received any deposit or prepayment. We may decline a booking if the job falls outside our operating capability, if access conditions are unsafe, if the load is unlawful or unsuitable, or if we believe the service cannot be provided within the agreed time. A booking confirmation may include the date, estimated arrival window, service description, and any special conditions.
If you provide incomplete or inaccurate information, we reserve the right to adjust the price or decline to complete the job if the difference is material. This includes situations where the volume is larger than stated, stairs or long carries were not disclosed, or the contents include hazardous, prohibited, or unusually heavy items. For clarity, a man and van Roehampton service is intended for practical moving and transport work, not for tasks that require specialist licensing, engineering, or waste permits unless separately agreed.
All prices are quoted in GBP unless otherwise stated. Payment terms will be agreed before the work begins or will appear on the invoice. We may require a deposit, especially for scheduled jobs, large moves, or short-notice bookings. The balance is normally due on completion of the service unless a different payment arrangement has been agreed in writing. We may accept card payment, bank transfer, cash, or other methods at our discretion.
Where the booking is priced by time, the charge will normally start when the crew arrives at the agreed collection point or at the time stated in the confirmation, whichever is later, and will continue until the work is completed. Waiting time caused by the customer, delays due to access, missing keys, parking restrictions, or incomplete instructions may be chargeable. Additional services, including extra labour, dismantling, reassembly, packing materials, or multiple trips, may also be added to the final invoice if they were not included in the original quote.
Late payment may result in administrative charges, interest, or suspension of future bookings where permitted by law. If payment is refused, reversed, or disputed without reasonable grounds, we may recover our losses and any collection costs incurred. Discounts, promotions, or estimates are only valid for the period stated and may be withdrawn if the booking details change. No amount is considered paid until cleared funds are received.
Customers may cancel or reschedule a booking, but notice must be given as soon as possible. If you cancel well in advance, no fee may apply, subject to any non-refundable deposit terms agreed at the time of booking. If you cancel after the work has been scheduled, we may charge a reasonable cancellation fee to cover our lost time, vehicle allocation, or third-party costs. Where a crew has already been dispatched or arrived at the site, a higher fee may be applied.
We may also cancel or postpone a booking due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, traffic disruption, unsafe access, legal restrictions, or events that make the job impractical or unsafe. In such cases, we will use reasonable efforts to rearrange the service or offer another suitable time. Our liability for cancellation caused by force majeure or unavoidable operational issues is limited to the amount paid for the affected service, unless otherwise required by law.
If the customer is not present at the agreed time, or if access is not available and the job cannot proceed, we may treat the booking as a late cancellation or failed attendance. Any deposits paid may be retained where reasonable to cover our costs. For any man and van Roehampton booking, it is your responsibility to ensure that the collection and delivery points are ready, accessible, and capable of accommodating the agreed service.
We will take reasonable care of your items while they are in our possession. However, our liability is limited to loss or damage caused by our negligence or breach of these terms. We are not responsible for pre-existing damage, hidden defects, weak packaging, inherent fragility, or deterioration that occurs because an item was inadequately packed or already unstable. Valuable, delicate, or sentimental items should be protected by appropriate packaging and brought to our attention before the move starts.
Unless otherwise agreed, the customer is responsible for ensuring that items are sufficiently packed, labelled, and suitable for transport. We do not accept responsibility for damage caused by overloading, unsecured contents, improper assembly, or the movement of loose items in bags, boxes, or containers supplied by the customer. If we assist with loading, unloading, or carrying, this does not mean we have inspected or guaranteed the condition of the contents.
Limitation of liability applies to the fullest extent permitted by law. We shall not be liable for indirect loss, loss of profit, business interruption, emotional distress, or any consequential loss arising from the service, unless such liability cannot legally be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law.
Any claim for damage or loss must be reported as soon as reasonably possible and no later than the time stated in the booking paperwork or invoice, where applicable. You may be asked to provide photographs, proof of value, purchase receipts, and a clear description of the affected item. We may inspect the item, packaging, and circumstances before deciding whether a claim is valid. Failure to allow a reasonable inspection may affect our ability to resolve the claim.
Our services must not be used to transport illegal goods, stolen property, dangerous substances, or items that require specialist handling without prior agreement. This includes, but is not limited to, explosives, pressurised containers, corrosive liquids, live animals, and any other prohibited or regulated article. If such items are presented without disclosure, we may refuse the job immediately and may notify the appropriate authorities if required. A Roehampton man and van job must always comply with applicable transport and safety rules.
Waste and clearance work is subject to UK waste regulations. The customer remains responsible for confirming what should be removed, reused, donated, recycled, or disposed of. We will only handle waste in accordance with the law and may refuse items that cannot be transported or disposed of lawfully. Any waste transfer, disposal, or recycling activity may require records, descriptions of the waste, and evidence of lawful destination or authorised handling. We will not knowingly collect waste that would breach environmental or licensing rules.
If a job includes rubbish removal, household waste, office clearance, or similar services, you must not mix hazardous materials with ordinary waste unless this has been expressly accepted in writing and handled under the correct legal framework. You are responsible for declaring whether items contain chemicals, sharp materials, electrical components, contaminated goods, or materials needing specialist treatment. Where necessary, we may separate items or refuse particular materials to remain compliant with environmental obligations.
We may issue additional charges where the waste type, quantity, loading time, or disposal method differs from what was originally described. If an item is classified as restricted, regulated, or subject to special handling, we may stop work until the issue is resolved. The customer agrees to indemnify us against losses, penalties, fines, or claims arising from the customer’s failure to disclose the true nature of the items or from providing unlawful instructions. This applies equally to a man and van service Roehampton and to any clearance-related work.
Where any packaging, pallets, furniture, or other materials are removed as part of the service, title in those materials passes only when lawful disposal or transfer has been arranged. We do not guarantee that every removed item will be recycled or donated, as this depends on condition, suitability, and lawful processing routes. We will always aim to follow environmentally responsible practices, but our legal obligation is to comply with applicable waste law first.
We may use subcontractors, partner drivers, or substitute vehicles to perform all or part of the service. Where this happens, we remain responsible for arranging the service on the agreed terms, but the customer must still cooperate with access, timing, and item readiness. We may also change the vehicle or crew size if reasonably required to complete the work safely or efficiently. Such changes do not automatically entitle the customer to a refund or reduced price if the service can still be performed as agreed.
The customer must ensure that property access, parking permissions, lift use, building rules, and loading areas are available at the time of the job. Any fines, penalties, tolls, parking charges, congestion-related costs, or access fees caused by the customer’s failure to arrange suitable conditions may be added to the invoice. We are not responsible for delays caused by third parties, building management, traffic control, or security procedures outside our control.
These terms shall be governed by the laws of England and Wales. Any dispute arising from the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in force. A failure by us to enforce any right does not mean that right is waived.
We may update these Terms and Conditions from time to time to reflect operational changes, legal requirements, or service improvements. The version in force at the time of booking will normally apply to that booking, unless a newer version is required by law or expressly agreed. Customers are encouraged to review the terms before confirming a service so that expectations remain clear.
For the avoidance of doubt, these terms form the entire agreement between the parties regarding the booked service, unless a separate written agreement has been signed. No statement made during enquiry or quotation will override these terms unless we expressly confirm it in writing. If you proceed with a Man And Van Roehampton booking, you acknowledge that you have read, understood, and agreed to these conditions.
The headings in this document are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context requires. References to laws or regulations include any replacement or amended legislation. These terms and conditions are intended to be clear and practical while supporting lawful, safe, and professional service delivery.